Measurement in a High Maturity Organisation
(CMMI level 5)
In November 2003, IBM Australia’s Application Management Services (AMS) line of business was formally assessed at CMMI Level 5. The AMS organisation provides application development, enhancement, maintenance and support services to IBM clients. Typically, the organisation delivers more than 3,000 work products in a year, with over 1,000 projects completed. These are delivered to a standard meeting overall schedule, budget and productivity commitments.
Establishing measurement practices and capabilities appropriate to a high maturity organisation has been a significant journey, paralleling the six year organisational transformation program that resulted in the Level 5 assessment. However, sustaining the measurement focus needed to support continuous process improvement presents different and ongoing challenges. The presentation will discuss measurements experiences and observations from life in a high maturity organisation.
Colin Connaughton
Colin Connaughton has worked for IBM Global Services in Australia since September 1998. He is a metrics consultant within IBM’s Application Management Services (AMS) organisation, with specific responsibility for development of measurement, reporting and benchmarking systems and practices for AMS accounts. He has also taken responsibility for technical aspects of proposals for a range of large scale outsource service delivery opportunities.
Prior to joining IBM Global Services, Colin worked for CSC Australia (1971 – 1998) in a range of senior technical roles including system design, consulting in development methodology and processes, and preparation of technical solutions for major business proposals. He has worked extensively in new business development and served as Chief Technical Officer of CSC Australia.
