Down The Drain: How To Avoid Wasted Effort & Boost Your ROI From Process Improvement
Presented By James Kelly, CEO, Zenkara.com
However, a year or two later, companies find their process maturity has degraded – perhaps not as bad as it was before, but certainly on its way down. Processes are not updated or followed, wrong versions are used and there is general apathy to them.
Does this sound familiar?
In this presentation, James Kelly will explore the reasons why processes and management systems degrade, based on industry case studies, and provide 5 simple steps for getting better Return-On-Investment from your Process Improvement.
James Kelly is CEO of Zenkara.com – a consultancy specialising in process streamlining. He has extensive experience in business and process improvement and is a proponent of OODA (Observe/Orient/Decide/Act) for accelerating decision making and agility. He has consulted for over twenty years across software intensive industries including aerospace, defence, engineering, transport, mining, utilities, finance and government.
James has been involved in building organizational management systems and getting clients assessed and appraised using ISO9001, CMMI (L3,4,5), ITIL, and SCRUM. He has assisted clients improve their project management, development capability and operations by focusing on solving the RIGHT problems (and not just symptoms).
James has presented at numerous conferences and workshops in areas such as business improvement, software metrics, risk management and quality. He has served on industry boards such as ASMA, SQA, and was involved in editing the ISO9126 Software Product Quality standard. James holds a Bachelors degree in Informatics, a GradDip in Software Quality and an MPhil in Software Quality.
He can be contacted at james@zenkara.com; His twitterfeed is @zenkara.
