Effective IT Organisations
IT Organisations face a variety of challenges. They must balance the completion of scheduled requests such as Enhancements and Projects while responding to a wide variety of unscheduled requests to solve problems or provide consultation services. The combination of scheduled and unscheduled service requests, changing business priorities, inadequate documentation, and the lack of IT service management processes and tools makes it difficult to manage commitments and deliver value to the business. This presentation discusses the challenges that impact the effectiveness of IT organisations and presents solutions to address common issues.
Nicholas Spanos, Consulting Principal, CAI
Nicholas Spanos is a senior manager and management consultant with thirty years of experience in the Information Technology industry. Mr. Spanos analyses IT organisations and identifies issues that impact overall effectiveness. He develops solution strategies for addressing the issues and provides management consulting services to implement processes, tools, and metrics required to transform IT organisations and improve their effectiveness.
