QESP Meetings
Scope Management for Adults - A 12-Step Program for ICT Projects
Proven 12-step program for ICT projects that is customer centric, fair to suppliers, and creates a cohesive project management environment. Building on the success of two acclaimed concepts: southernSCOPE at the Victorian Government in Australia, and northernSCOPE from the Finnish Software Measurement Association (FiSMA).
Effective IT Organisations
IT Organisations face a variety of challenges. They must balance the completion of scheduled requests such as Enhancements and Projects while responding to a wide variety of unscheduled requests to solve problems or provide consultation services. The combination of scheduled and unscheduled service requests, changing business priorities, inadequate documentation, and the lack of IT service management processes and tools makes it difficult to manage commitments and deliver value to the business. This presentation discusses the challenges that impact the effectiveness of IT organisations and presents solutions to address common issues.