Quality outcomes for Westpac Corporate Clients
Westpac's Corporate Online channel is a market leader in delivering a web based solution for high end business, corporate and institutional customers. It provides a full range of easy to use administration, accounts, receipts and payments services.
Over the last few years, there has been increasing pressure to deliver more functionality in less time - creating challenges to the traditional development approach used by Stakeholders, business and IT. A new way of doing things was needed for 2006.
At the same time, Westpac had started to deploy a single methodology for all projects, for Business and IT, to replace the multitude of different approaches used across Westpac in Australia and New Zealand and BT Financial Services.
This session will cover how TOM (Towards One Methodology) was successfully applied as a prototype to meet an important Corporate Online development need. Significant benefits were achieved by applying only a part of the TOM process:
* significantly clearer requirements
* faster results
* improved Stakeholders involvement
* estimated 60% reduction in time spent on Requirements
Robert Johnson
Robert Johnson is Channel Development Manager, Electronic Channels at Westpac. He has worked extensively in the Systems Development and since 1993 has held a series of specialised roles within Westpac. He has worked on both the IT and Business sides of the business and from 1999 onwards specialised in web development for Westpac frontline staff (Branches and Contact Centres). Since 2005 he has worked with corporate web channel development (Corporate Online) and wealth web channel development at BT Financial Services. As Project Manager for the implementation of TOM, Robert has led the team to realise significant benefits and reduce time to market for an important Corporate Online development.